Shipping policy

Shipping Policy

Thank you for shopping with TM Co. This Shipping Policy explains how we process and deliver orders within the United Kingdom.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

You will receive a notification once your order has been dispatched.

Please note that during busy periods (such as promotions or holidays), processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout.

Estimated delivery times:

  • Standard UK Shipping: [5–8 business days]

  • Express UK Shipping (if applicable): [1–5 business days]

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Location

We currently ship within the United Kingdom only.

At this time, we do not offer international shipping.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Please allow up to 24 hours for tracking details to become active.

Delays

While we aim to deliver all orders on time, we are not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Bank holidays

  • Events outside of our control

Incorrect or Incomplete Addresses

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an address issue, additional shipping fees may apply to resend the order.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us at info@tmco.online within 2 days of receiving your order.

Include your order number and clear photos (if the item is damaged), and we will assist you as quickly as possible.

Contact Information

If you have any questions about shipping, please contact us:

📧 Email: info@tmco.online
🏪 Store Name: TM Co